12% drop in consumer complaints in Dubai

The number of consumer complaints filed in Dubai dropped by 12 per cent during the first nine months of this year.

Dubai Economy's Commercial Compliance & Consumer Protection (CCCP) sector received 40,526 complaints between January and September, compared to 46,216 during the same period in 2020.

Most of the issues were related to the services sector (34.57%), followed by electronics (13.99), e-commerce (10.58%), readymade garments and accessories (7.4%).

Meanwhile, the top reasons for the complaints were refunds (25.19%), non-compliance with the purchase agreement (15.8%), defective product (14.57%) and commercial fraud (11.76%).

Nearly 93 per cent of the consumer complaints received during the first nine months of 2021 came through smart channels, including the Dubai Consumer App and the Consumerrights.ae website, provided by Dubai Economy

"The smart channels we provide have not only made it easier to raise a consumer complaint and get it resolved, but also elevated the experience of shopping in Dubai to a new level," said Mohammed Ali Rashid Lootah, CEO of CCCP.

In addition to the smart platforms, consumers can also file their complaints by calling 600 54 5555.