MoEI reduces bureaucracy and boosts customer satisfaction

The Ministry of Energy and Infrastructure (MoEI) has announced a significant reduction in bureaucracy by eliminating over 745,000 government procedures across 21 services, resulting in a 75% decrease in service delivery time.

This achievement has saved customers 21 million hours and cut visits to the Ministry by 75%, leading to a 91% increase in customer satisfaction.

The announcement was made during the ceremony honoring winners of the Minister of Energy and Infrastructure Award for Zero Government Bureaucracy, which aims to promote innovation and efficiency within government services.

Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs, praised the initiative, emphasizing the Ministry's commitment to improving service quality and adapting to global developments.

The program not only recognises outstanding efforts but also motivates all employees to find innovative solutions.

Laila Al Bloushi, Director of Strategy and the Future Department, highlighted the Ministry's success in simplifying processes through the Zero Government Bureaucracy Program.